Don't worry! Sometimes we ship orders in separate parcels from different warehouses, so your remaining items may still be on their way. Please check your tracking emails for additional shipments. If you're still missing something, get in touch and we'll look into it.

Our orders are processed quickly, so we can't guarantee address changes once an order has been placed. Please contact our Customer Service team as soon as possible.

Please note: Shop Pay is a third-party payment service. If you use Shop Pay, please ensure your delivery details are correct before completing payment. Steens cannot guarantee redelivery if an incorrect address is provided.

You can update your saved details directly through Shop Pay.

We're sorry your honey hasn't arrived in perfect condition! Please contact our Customer Service team with photos of the damaged pot and packaging, including the shipping label. We'll review the issue and arrange a replacement where appropriate.

Unfortunately, orders are processed quickly and cannot be cancelled once placed. If you've changed your mind, you can return unopened products at your own shipping cost once your order arrives.

Yes! We accept returns of unopened, unused products in their original condition. Return shipping is at your own cost. Please contact our Customer Service team for return instructions.

We recommend checking around your property, with neighbours and with anyone else who may have accepted the delivery. If you still can't locate your parcel, please contact our Customer Service team so we can investigate.